Service Charter   

As a client of Wells Associates you receive a quality service based upon business principles that all of our team follow

We will seek to understand your business and the issues facing you to ensure that we are in a position to provide the services and support you need.

We are friendly and approachable and will be happy to discuss a wide range of business issues with you.  If you do not have the expertise to provide a solution, in most instances we can refer you to someone who does.

You will have a client services team assigneed to you which will be headed by one of our partners.  This is to ensure that the appropriate expertise and experience is matched to your specific requirements.

We operate a policy of no surprises.  We will agree with you the services that you will receive, the delivery timetable, costs and payment terms.

All communications from or on behalf of our clients will be responded to in a timely manner, with telephone calls returned within 2 working hours, emails within 24 working hours, routine correspondence within 5 working days and technical correspondence within 10 working days.

All client business is handled in the strictest confidence, above and beyond the standard professional guidelines.

We will always welcome feedback from you so that we can monitor the quality of service provided and respond as appropriate.

To view our Standard Terms of Business, please click here.